Frequently Asked Questions
Everything you need to know about your Koel journey.
What materials are used in Koel shoes?
We prioritize sustainability and comfort, using premium eco-friendly leather, recycled rubber outsoles, and organic cotton linings to ensure durability and style.
How do I find my correct size?
We recommend checking our detailed Size Guide located on each product page. If you are between sizes, we generally suggest sizing up for the most comfortable fit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn shoes in their original packaging. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Koel Shoes ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How should I care for my shoes?
To maintain the quality of your footwear, we recommend using a damp cloth for light cleaning and a specialized leather conditioner for our leather styles. Avoid machine washing unless specified.